Market Hall Caterers FAQs

Ordering

What are your hours?

Our team is available by phone and email Monday through Friday 9am–5:00pm; Saturday 9am–3pm. If we are unavailable, please leave a message or send us an email. 

How do I contact you?

Please contact us via our Contact Us page.

What are your minimums?

There is no minimum for Pickup. There is a $200 food minimum for Delivery & Setup (not including beverages or delivery fee) and a 30-guest minimum for Full Service Events.

How far in advance do I need to place my order?

  • Orders always depend on our availability. Please call as soon as possible to book your date; your menu can be finalized later. Our schedule often closes a week or two weeks in advance. When our calendar allows, orders must be placed at least 48 hours ahead of time. If you’re in a pinch, contact us anyway! If we can make it happen, we will.
  • Our schedule is especially busy around the holidays and the month of May (because of graduations).
  • Orders for the weekend must be confirmed by Wednesday; orders for Mondays must be confirmed by noon on Friday.

What information will you need from me?

  • Let us know if you prefer to pick up your order at our Oakland or Berkeley location, or if you prefer that we deliver to your home or office.
  • For Delivery & Setup, we will ask you details about your location and we’ll need an on-site contact name and phone number.
  • We’ll need to know how many guests you expect, the time of your event and any food ideas you have—we’ll be happy to guide you through our menus.
  • Let us know if you would like service staff at your party. For Full Service Events, we will connect you to our Event Coordinator.
  • We require your credit card information when you place your order.

How do I pay for my order?

Most orders require a credit card in advance. The credit card will be held securely in order to charge your final balance. Businesses and larger organizations may apply for Net 30 terms.

How do I know my order is confirmed?

You will receive a confirmation email from Market Hall Caterers. Please read it carefully and reply to confirm. A credit card is also required to secure your order, credit card information needs to be called into our office.

What if I need to increase my order 2 days before the event?

Our policy is to limit any changes to 7 days prior to your event, but we understand that sometimes unexpected things happen. We will try to accommodate  last-minute increases whenever possible. Together, we’ll review which menu items we might be able to increase, and recommend other items to supplement those that we can’t.

What is your cancellation policy?

For weekday orders, you may cancel your order up to 10am the day before. For weekend or Monday orders, you may cancel your order up to 10am on the Friday before. For Pickup and Delivery & Setup orders, we charge 50% of the total charge for any cancellation after 10am. Full Service Events require a 30% non-refundable deposit when the event order is approved.

Where do I pick up my order?

You may pick up your order from either Market Hall Foods location, in Oakland or Berkeley. At our Oakland location, look for the "Pickup" sign above the far counter near the sandwich fridge, right before the wine shop. At our Berkeley location, ask any staff member for assistance.

Get a hold of us

Call or Send Us A Message

Office Hours:
Mon–Fri, 8am–5:00pm
Sat & Sun, 9am–3pm

Market Hall Foods Rockridge, Oakland
5655 College Ave.
Oakland, CA 94618 | (510) 250-6001

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Get your questions answered


  • Just wanted to thank you for your help in ordering and delivering lunch for our team meeting. The food was great, the delivery was on time and the gentleman who delivered to us did a great job setting everything up. People enjoyed the food and one of our team members said she would remember Market Hall for future catering needs.

    Diane L.

  • Everything was fantastic. I so appreciate working with you and having someone I can trust. It's a rare thing, especially in our industry. My company is a big organization with lots of events, Market Hall should know that you single handedly saved us as a client and made them my go-to caterer.

    D. Brown

  • It was a pleasure working with you as the caterer for our class reunion. You received lots of compliments!!! Everything was absolutely delicious. Thank you again. I look forward to our next event.

    Teri H.

  • Thank you for working so hard, for taking such great care of us, and for creating such a delicious menu and executing it beautifully! We thoroughly enjoyed ourselves and it is entirely because of you and your team!

    Laura B.

  • I’m really pleased to let you know that the catering from Market Hall was greatly enjoyed by all, and was generously portioned. It was perfect, and I appreciate your assurance yesterday that the quantities were fine. Thank you also for graciously helping me carry the platters to my car.

    Rachel W.

  • Thank you for the excellent service last night. Everybody was extremely pleased with the hard work and service! The food was top notch delicious! Everything was perfect! We are SO pleased!

    Kate S.

  • You guys totally showcased our beautiful California living! Thanks so much for being so incredibly easy and so 100% reliable. Its a pleasure to work with you! Looking forward to another season of feeding the masses with you.

    Amber

  • I wish I could have met you in person to thank you so much for all that you have done! Everybody LOVED the food (all of it!!! It disappeared, and was the perfect amount). I got a lot of compliments, including from a friend of mine who is super particular and critical about EVERYTHING. It honestly couldn't have been better and my Dad said you were so nice and explained everything to him. Thank you, thank you, thank you! You made my wedding day a huge hit.

    Nicole A.

Get A Hold Of Us

Call (510) 250-6001
or Send Us A Message

Office Hours:
Mon–Fri, 8am–5:30pm
Sat & Sun, 8am–2pm

Market Hall Foods Rockridge, Oakland
5655 College Ave.
Oakland, CA 94618 | (510) 250-6001

Market Hall Foods 4th Street, Berkeley
1786 Fourth Street
Berkeley, CA 94710 | (510) 250-6077